General DWP Jobcentre Plus FAQs

Most Jobcentre Plus offices across England, Scotland and Wales are open Monday to Friday between 9:00am and 5:00pm. Wednesday is an exception — most offices open later at 10:00am. All offices are closed on Saturdays, Sundays and bank holidays. Jobs and Benefits offices in Northern Ireland follow slightly different hours with a later Thursday opening of 10:00am.

If you’re looking for your nearest Job Centre (Jobcentre Plus), this guide helps you find the right office fast — with links to local branches, opening times, phone numbers, and the services you can access.

The Adviser Discretion Fund (ADF) was a discretionary fund that allowed Jobcentre Plus advisers to make small payments to claimants facing financial barriers to employment. The Adviser Discretion Fund was replaced in 2011 by the Flexible Support Fund (FSF), which continues to serve the same purpose and is the current source of discretionary financial support available through Jobcentre Plus.

If you have encountered issues or concerns with the services provided by DWP Jobcentre Plus, it is important to know how to make a formal complaint. This blog post will guide you through the process, ensuring that your complaint is addressed and resolved effectively.

Have you ever wondered how much it costs to call the DWP Jobcentre Plus? Well, when you are on the phone to them you may be surprised at what its actually costing you.

Planning to visit your local Jobcentre Plus or contact them by phone over the Christmas and New Year period? Opening times will be affected between 24th December 2025 and 5th January 2026. Find out the expected opening times for England, Wales, and Scotland, and how the festive period may impact your benefit payments. Please note: Official times are expected to be confirmed by DWP in November/December 2025.

You may have recently been made redundant and facing your first visit to a Jobcentre Plus office. And no doubt you’ve read all the recent newspaper articles about how bad the Jobcentre Plus network is but it’s not always as bad as it seems.

All you need to know if you are planning to work in the UK and need to apply for a NI Number in London or anywhere else in the UK. Cancel or change an appointment or general enquiries.

Crisis Loans from the DWP no longer exist in their original form. Since 2013, the Social Fund Crisis Loan scheme was abolished and replaced with new emergency financial support options including Universal Credit Advance Payments and the Flexible Support Fund. This guide explains what emergency financial help is available in 2026 and how to access it when you need urgent money.

Use our directory below to find your nearest Jobcentre Plus office with address, telephone numbers, opening hours and accessibility information. Jobcentre Plus offices are open Monday to Friday between 9:00am and 5:00pm, with a later opening of 10:00am on Wednesdays. All offices are closed on Saturdays, Sundays and bank holidays.