If you need help with Universal Credit, the best way to get assistance is by calling the official Universal Credit helpline. You can ask questions about your claim, report changes, or request support with online applications.
📞 Universal Credit Helpline
Call the Universal Credit helpline on 0800 328 5644.
This number is free from UK landlines and mobiles.
Opening Hours
- Monday to Friday: 8am to 6pm
- Closed weekends and public holidays
📋 What You Can Contact Them About
Use the Universal Credit helpline for:
- Help making a claim
- Reporting a change of circumstances
- Updating payment details
- Questions about deductions or sanctions
- Technical issues with your online account
🌐 Online Account Help
If you already have a Universal Credit account, most issues can be handled online by signing into your journal. However, if you're unable to log in, the helpline can help you regain access.
📱 Textphone and Accessibility
If you have hearing or speech difficulties, use the textphone number 0800 328 1344 or use the Relay UK service (dial 18001 then 0800 328 5644).
📌 Important Information
Have the following ready when you call:
- Your National Insurance number
- Details of your claim
- Any recent letters or emails from the DWP
This website provides general information and is not affiliated with the Department for Work and Pensions (DWP) or Universal Credit.
