Universal Credit is a payment to help with your living costs. It's paid monthly, or twice a month for some people in Scotland. You may be eligible to get it if you're on a low income or out of work. Whether you can claim Universal Credit depends on where you live and your circumstances.

Universal Jobmatch is a free service where you can search for jobs, and apply for them. You don’t need to register on Universal Jobmatch to search for jobs. But to apply for a job, you need to set up a Universal Jobmatch account.

There are many advantages to registering for a Universal Jobmatch account, including;

  • Create your “profile”. The details on your profile will help match you to job opportunities. Your profile information will also make it easier if you use “CV Builder” to create your C.V.
  • You can build your CV using the CV Builder or upload CVs to your profile. You can upload up to 5 different CVs to use when applying for jobs using Universal Jobmatch.
  • Create a public CV. Your CV will be searchable by employers looking for candidates. When your C.V. gets matched to a job, you’ll receive an invitation to apply. (The profile search doesn’t reveal your name or personal details to the employer).
  • Create and save your job searches. You can also set up daily or weekly email updates. With new job listings that match your saved job searches.
  • As well as saving 5 CVs, you can also save up to 5 cover letters to use when applying for jobs using Universal Jobmatch
  • Your Universal Jobmatch profile keeps a record of job searches and job applications. Are claiming JSA (Jobseekers Allowance)? Use Universal Jobmatch to discuss job search activity with your advisor.

Universal Credit will start from the date you make your claim. It will only be backdated in exceptional circumstances, so don't delay making your claim or you might lose money.

Apply for Universal Credit
Universal Credit is a benefit that you need to claim and manage online. Your application for Universal Credit must be made online at GOV.UK.

Apply for Universal Credit (via GOV.UK)

If you need help with applying, you can watch the 'Opening a Universal Credit account' video on YouTube.

As well as applying online, you'll also need to attend an interview at your local Jobcentre Plus. It's important that you book and attend the interview when you're asked to, or your claim won't be complete and you won't get Universal Credit.

If your application is successful, you'll get your first payment about five weeks after applying online.

If you don't have access to a computer or the internet, you may be able to use a computer at a library or your local Jobcentre Plus office. A map showing public computer facilities in Middlesbrough can be found further down the page. Please note, access to the computers may be limited.

If you need help to claim Universal Credit, you can get support by contacting your nearest Jobcentre Plus or Citizens Advice.

You can also make a claim over the phone by calling the Universal Credit helpline on 0800 328 5644 or by textphone to 0800 328 1344.

Before you start your claim
Once you start your application online, you can save your details and come back to it later, but you'll need the following information to complete your application:

National Insurance number
details of the bank, building society, or Credit Union account you want your Universal Credit paid into
your rent agreement (if you have one)
details of your savings or other capital
details of any income that's not from work (such as from a private / works pension, or an insurance plan)
details of any other benefits you’re getting
your email address
your mobile phone number
photo ID, for example a driving licence
You'll also need these details for anyone else who lives in your home, like your partner.

Using a computer to make your claim
If you need to use a computer to make your Universal Credit claim, you can contact us, your local Jobcentre Plus, or some of the partners we work with. Find out where you can get free access to a computer to make a claim.

Next steps
After you've made your claim, you'll be asked to attend an interview at your local Jobcentre Plus. You can book your interview by following the instructions at the end of the online claim process.

Please note, Universal Credit is not paid by Middlesbrough Council. If you have any questions about the amount of Universal Credit you get or how it's paid, you should contact the Universal Credit helpline on 0800 328 5644.

Find out more about Universal Credit via GOV.UK.

If You Need To Contact DWP about Universal Credit Use The telephone Numbers Below:

Telephone: 0800 328 9344
Welsh language (make a claim): 0800 012 1888
Welsh language (report changes): 0800 328 1744
Textphone: 0800 328 1344
Monday to Friday, 8am to 6pm