Jobcentre Plus Head Office
Jobcentre Plus Head Office

If you have encountered issues or concerns with the services provided by DWP Jobcentre Plus, it is important to know how to make a formal complaint. This blog post will guide you through the process, ensuring that your complaint is addressed and resolved effectively.

Stage 1: Contact the Person You Have Been Dealing With

The first step in making a formal complaint is to get in touch with the person you have been dealing with at DWP Jobcentre Plus. Express your concerns to them or their manager, clearly outlining the issues you have encountered. Once your complaint is received, they will aim to provide you with a full reply within 10 working days.

At this stage, it is important to provide all relevant details and supporting documentation to strengthen your case. Be clear and concise in your communication to ensure that your concerns are understood.

Stage 2: Contact the District Manager

If your complaint is not resolved at stage 1 or if you are not satisfied with the response you receive, it is advisable to escalate your complaint to the District Manager for your area. You can obtain the contact information of the District Manager from any Jobcentre, contact center, or benefits delivery center.

The District Manager will review your complaint and take appropriate action to address the issues raised. They will provide you with an update on the steps being taken and aim to respond within 10 working days.

During this stage, it is crucial to provide any additional information or evidence that supports your complaint. This will help the District Manager in thoroughly investigating your concerns and finding a suitable resolution.

Stage 3: Contact the Chief Executive

In most cases, complaints are resolved at stages 1 or 2. However, if you are still dissatisfied with the response received at stage 2, you have the option to write to the Chief Executive of Jobcentre Plus. Address your letter to:

Jobcentre Plus Chief Executive
6th Floor, Caxton House
Tothill Street

By reaching out to the Chief Executive, you can ensure that your concerns are given the highest level of attention. Provide a detailed account of your complaint, including all relevant information and correspondence from previous stages.

The Chief Executive's office will thoroughly review your complaint and take appropriate action to address the issues raised. They will aim to provide you with a comprehensive response within a reasonable timeframe.

Remember, the complaint process outlined above is designed to address your concerns effectively. By following these stages, you can ensure that your complaint is heard and that appropriate actions are taken to resolve the issues you have encountered with DWP Jobcentre Plus services.

Jobcentre Opening & Closing Times

DWP Jobcentre Plus is normally open from

  • Jobcentre opening hours are from 9.00 am to 5.00 pm Monday till Friday
  • Crisis Loan telephone lines are open from 8.30 am to 4.30 pm. Monday till Friday
  • Contact Centres are open from 8.00 am to 6.00 pm. Monday till Friday

These are the normal Jobcentre opening hours for most DWP jobcentres in the UK.

If You need to cancel or change an appointment at your local DWP Jobcentre Plus Office you may only contact them during normal business hours.

Advertise a Job vacancy Online At Your Local Jobcentre Plus

Advertising a Job vacancy Online At Your Local Jobcentre Plus is easy. Call your local Jobcentre plus office and get Information for employers looking to advertise a job vacancy online. Post A Job Online at the Jobcentre plus your local DWP office anywhere in the UK

Cancel Or Change A Jobcentre Appointment

Cancel Or Change An Appointment At The DWP Jobcentre Plus

You can contact Jobcentre Plus about new benefit claims, existing benefit claims and changing or canceling an appointment. Find out about the benefits and Jobs. To cancel or amend your appointments with the dwp, you can use the phone numbers below

The telephone number to cancel or change other Jobcentre appointments is 0800 169 0190.

The textphone number to cancel or change other Jobcentre appointments is 0800 169 0314.

The NGT text relay number to cancel or change other Jobcentre appointments is 18001 then0800 169 0190.

The Welsh language phone number to cancel or change other Jobcentre appointments is 0800 169 0207.

The phone numbers to change and cancel other Jobcentre appointments is available Monday to Friday between 8:00 am and 6:00 pm.

Jobcentre Telephone Numbers

If you need to contact your local Jobcentre you can use the telephone numbers below

Telephone Jobcentre Plus for free by calling the DWP freephone contact number 0800 055 6688 to discuss Jobs & Benefits, job vacancies, or to make a new Universal Credit claim.

Jobcentre Plus Telephone numbers and address. Find the Jobcentre contact details for new claims and existing benefits claims.

Employers can also call the Jobcentre plus to post a job advert online, it's a quick, easy and effective way to find new staff fast.