Jobcentre Plus Head Office

Job Centre Plus Head Office

Job Centre Plus Head Office

You can use the information below if you feel you need to complain about any of the services provided the DWP Jobcentre Plus


How to make a formal complaint

Stage 1

Get in touch with the person you have been dealing with. Tell them, or their manager, your complaint.

We will aim to send you a full reply within

10 working days of getting your complaint.

We hope you will be happy with that reply.

Stage 2

If you don't settle your complaint at stage 1, get in touch with the District Manager for where you live. Anyone in the Jobcentre, contact centre or benefit delivery centre can tell you who the District Manager is.

This manager will make sure your complaint is looked at again, and they will let you know what will be done. We aim to reply to complaints at this stage within 10 working days of getting them.

Stage 3

We will settle most complaints at stages 1 or 2. However, if you're still not happy with the answer you get at stage 2, you can write to our Chief Executive:

Jobcentre Plus Chief Executive

6th Floor, Caxton House

Tothill Street. London SW1H 9NA

DWP Maps & Directions: Find your local Jobcentre Plus Offices in the UK. Click on a jobcentre on our map to find telephone numbers, Address, Directions and Benefits help

More DWP Jobcentre Plus Jobs & Benefits

Jobcentre Telephone Numbers

If you need to contact your local Jobcentre you can use the telephone numbers below 

Jobcentre Telephone NumbersTelephone Jobcentre Plus for free by calling the DWP freephone contact number 0800 055 6688 to discuss Jobs & Benefits,  job vacancies or to make a new Universal Credit claim.

Jobcentre Plus Telephone numbers and address. Find the Jobcentre contact details for new claims and existing benefits claims.

Employers can also call the Jobcentre plus to post a job advert online, it's a quick, easy & effective way to find new staff fast

Upload Your CV For Free At CV Library jobs

DWP Benefits UK

At your local Jobcentre, they can deal with all your claims for Jobseeker's Allowance, Universal Credit, Incapacity Benefit, Employment and Support Allowance, and Income Support. You can also apply for jobs in Inverness using the new Find A Job service or you may need to contact a local adult education provider to find out about the free training courses that may be available in the United Kingdom. Find your nearest Jobcentre below, opening hours address phone numbers directions & Jobs.

Jobcentre Opening & Closing Times

DWP Jobcentre Plus is normally open from

  • Jobcentre opening hours are from 9.00 am to 5.00 pm Monday till Friday
  • Crisis Loan telephone lines are open from 8.30 am to 4.30 pm. Monday till Friday
  • Contact Centres are open from 8.00 am to 6.00 pm. Monday till Friday

These are the normal Jobcentre opening hours for most DWP jobcentres in the UK.

If You need to cancel or change an appointment at your local DWP Jobcentre Plus Office you may only contact them during normal business hours.