Jobseeker’s Allowance (JSA), Income Support, Incapacity Benefit, and Employment and Support Allowance (ESA) are important benefits provided by the Jobcentre. In this blog post, we will provide you with the existing Jobcentre benefits claim phone numbers and other contact information.

Existing Jobcentre Benefits Claim Phone Number

When it comes to existing claims, the Jobcentre has made it convenient for you to get in touch. Here are the phone numbers you need to know:

  • Existing Claims Telephone Number: If you prefer to speak to someone directly, you can call 0800 169 0310. The friendly Jobcentre staff will be ready to assist you with any queries or concerns you may have.
  • Existing Claims Textphone Number: If you have a hearing impairment and prefer to communicate via textphone, you can reach the Jobcentre at 0800 169 0314. This dedicated line ensures that everyone can access the support they need.
  • Existing Claims NGT Text Relay Phone Number: For those who use the Next Generation Text (NGT) service, the Jobcentre has a specific number to facilitate communication. Dial 18001 and then 0800 169 0310 to connect with a representative.
  • Existing Claims Welsh Language Phone Number: If you prefer to converse in Welsh, the Jobcentre has a dedicated line for you. Simply call 0800 328 1744 to speak to a Welsh-speaking representative.

The Jobcentre is committed to assisting you during your claim process. The existing claims phone lines are open Monday to Friday, from 8:00 am to 6:00 pm, ensuring that you have ample time to get the support you need.

Important Note for Northern Ireland Residents:

If you reside in Northern Ireland, the process for Jobseeker’s Allowance (JSA), Income Support, and Employment and Support Allowance (ESA) may differ slightly. For JSA and Income Support, it is recommended to contact your local Jobs and Benefits office for further assistance. If you require support with ESA, reach out to the ESA Centre for guidance tailored to your needs.

Jobseeker’s Allowance (JSA), Income Support, Incapacity Benefit, and Employment and Support Allowance (ESA) are important benefits provided by the Jobcentre. In this blog post, we will provide you with the existing Jobcentre benefits claim phone numbers and other contact information.

Jobcentre Opening & Closing Times

DWP Jobcentre Plus is normally open from

  • Jobcentre opening hours are from 9.00 am to 5.00 pm Monday till Friday
  • Crisis Loan telephone lines are open from 8.30 am to 4.30 pm. Monday till Friday
  • Contact Centres are open from 8.00 am to 6.00 pm. Monday till Friday

These are the normal Jobcentre opening hours for most DWP jobcentres in the UK.

If You need to cancel or change an appointment at your local DWP Jobcentre Plus Office you may only contact them during normal business hours.