Change or cancel a Universal Credit appointment
Change or cancel a Universal Credit appointment

You can contact Jobcentre Plus about new benefit claims, existing benefit claims, and changing or canceling an appointment. Jobcentre Plus is a government service that provides assistance and information regarding benefits and job opportunities. Whether you need to cancel or amend your appointments with the Department for Work and Pensions (DWP), there are various methods available to you.

Changing or Canceling a Universal Credit Appointment

If you have a Universal Credit appointment that you need to change or cancel, there are a few options available to you. One method is to sign in to your Universal Credit account and make the necessary adjustments online. This can be a convenient and efficient way to manage your appointments without the need for phone calls or visits.

Alternatively, you can contact the Universal Credit helpline at 0800 328 9344. The helpline is available Monday to Friday between 9:00 am and 4:00 pm. By calling this number, you can speak to a representative who will assist you in changing or canceling your appointment.

If you prefer to use a textphone, the number for canceling or changing a Universal Credit appointment is 0800 328 1344. This service is also available Monday to Friday, but the operating hours are slightly different, from 8:00 am to 6:00 pm. By using the textphone number, individuals with hearing impairments can communicate their needs effectively.

For those who require the NGT text relay service, you can dial 18001 followed by 0800 328 9344 to cancel or change a Universal Credit appointment. The NGT text relay service is available Monday to Friday between 9:00 am and 4:00 pm. This service is particularly useful for individuals with speech and hearing difficulties, as it provides a text-based communication platform.

Welsh Language Support

If you prefer to communicate in Welsh, there is a dedicated telephone number specifically for canceling or changing a Universal Credit appointment in Welsh. You can reach this service at 0800 328 1744. The Welsh language support is available Monday to Friday between 8:00 am and 6:00 pm, ensuring that individuals who prefer to communicate in Welsh have access to the necessary assistance.

By utilizing these contact methods, individuals can effectively manage their Universal Credit appointments and make any necessary changes or cancellations. Whether you prefer online communication, phone calls, or text-based services, Jobcentre Plus offers a range of options to cater to different needs and preferences.

  • You can change or cancel a Universal Credit appointment by signing in to your Universal Credit account.
  • The telephone number to cancel or change a Universal Credit appointment is 0800 328 9344.
  • The phone number to change and cancel Universal Credit appointments is available Monday to Friday between 9:00 am and 4:00 pm.
  • The textphone number to cancel or change a Universal Credit appointment is 0800 328 1344.
  • The textphone number to change and cancel Universal Credit appointments is available Monday to Friday between 8:00 am and 6:00 pm.
  • The NGT text relay number to cancel or change a Universal Credit appointment is 18001 then 0800 328 9344.
  • The NGT text relay number to change and cancel Universal Credit appointments is available Monday to Friday between 9:00 am and 4:00 pm.
  • The Welsh language telephone number to cancel or change a Universal Credit appointment is 0800 328 1744

The Welsh Language number to change and cancel Universal Credit appointments is available Monday to Friday between 8:00 am and 6:00 pm.

Jobcentre Opening & Closing Times

DWP Jobcentre Plus is normally open from

  • Jobcentre opening hours are from 9.00 am to 5.00 pm Monday till Friday
  • Crisis Loan telephone lines are open from 8.30 am to 4.30 pm. Monday till Friday
  • Contact Centres are open from 8.00 am to 6.00 pm. Monday till Friday

These are the normal Jobcentre opening hours for most DWP jobcentres in the UK.

If You need to cancel or change an appointment at your local DWP Jobcentre Plus Office you may only contact them during normal business hours.